Returns & Exchanges
At Card Merchant Christchurch, we want you to be completely satisfied with your fashion purchases. If your items aren't the perfect fit, we offer a 30-day return policy for a seamless exchange or store credit experience.
Check Eligibility
Ensure your items are unworn, unwashed, and still have the original tags attached within 30 days of the purchase date.
Contact Support
Email our Christchurch team with your order number and the reason for your return to receive a Return Authorization number.
Pack and Ship
Securely package your items and send them to our Christchurch storefront using a tracked courier service to ensure safe delivery.
Process and Credit
Once we receive and inspect your return, we will process your exchange or issue a store credit to your account within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing